Our shop partners at Asknet will get in touch with you within the next 48 hours. It is not possible to charge already paid money with a new purchase. You have ordered an Upgrade from Cubase Artist but you do not own a Cubase Artist licence. Thank you for contacting Steinberg support! May is help to another owner of edu version In same day I also call an official steinberg reseller in my country he replied I have no problems, you EDU version will cease to be edu after purchases Please use the email address of > to confirm whether you can purchase your selected upgrade for you Cubase 6 Education version. Please check with Steinberg Support EU about whether your Cubase 6 Education version can use the currently discounted 40% offer. who knew what had to be asked about compatibility, and I doubt that he knows what it is

With the new Soft-eLicenser, you can reactivate the Basic FX Suite using the reactivate procedure: īefore buying, I asked them about UPDATE18 offer. Please note that this will delete the Soft-eLicenser and the license contained there, generating a new empty Soft-eLicenser with a different number. Should this also fail, you can use the eLC Installation Helper: Once completed, the Soft-eLicenser should be repaired and working properly. – Once the eLC panel opens, please click on Maintenance – Open the eLicenser Control Center with right-click -> Run as admministrator This error is usually due to Windows 10 major updates - it can also be due to moving the Soft-eLicenser file from another machine or a hardware change, but I don’t think this is the case here, correct? I though it could be useful to share with you about how to fix it (from tech support): Did you made an update of your BIOS/UEFI or a Windows update and got in trouble with you licences?

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